MB-230 PDF FORMAT & MB-230 BRAIN DUMPS

MB-230 Pdf Format & MB-230 Brain Dumps

MB-230 Pdf Format & MB-230 Brain Dumps

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Tags: MB-230 Pdf Format, MB-230 Brain Dumps, Valid MB-230 Exam Notes, Review MB-230 Guide, MB-230 Reliable Guide Files

Microsoft MB-230 learning materials help you to easily acquire the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification even if you have never touched the relative knowledge before. With our MB-230 Exam Questions, you will easily get the favor of executives and successfully enter the gates of famous companies.

Microsoft MB-230 exam is intended for professionals who have experience in customer service management and want to enhance their skills further. MB-230 exam is suitable for individuals who are interested in working for organizations that use Microsoft Dynamics 365 as their customer service management system. Passing MB-230 Exam will validate your knowledge and skills in customer service management and showcase your expertise to potential employers.

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MB-230 Brain Dumps | Valid MB-230 Exam Notes

The Microsoft modern job market is becoming more and more competitive and challenging and if you are not ready for it then you cannot pursue a rewarding career. Take a smart move right now and enroll in the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) certification exam and strive hard to pass the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) certification exam.

The MB-230 exam assesses the candidate's ability to configure and customize the customer service module of Dynamics 365, manage cases, work orders, and other related entities. MB-230 exam also covers topics such as customer service analytics, integration with other applications, and knowledge management. Passing MB-230 Exam will demonstrate the candidate's ability to design, implement, and support customer service solutions using Dynamics 365.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q316-Q321):

NEW QUESTION # 316
You are a Dynamics 365 for Customer Service administrator.
You must track time against enhanced service-level agreements (SLAs).
You need to add a timer.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-timer-forms-tracktim


NEW QUESTION # 317
You must set up the following:
A work stream must be configured to use Twitter.
The cases must automatically go to the next available sales representative.
Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally.
You need to choose the correct setting.
Which setting should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channels
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entity-workstream
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams


NEW QUESTION # 318
You use the automatic creation and update rule feature to create case records automatically.
Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.

  • A. social activity
  • B. mailbox alert
  • C. auto post
  • D. booking alert
  • E. survey activity

Answer: A,D,E


NEW QUESTION # 319
A company uses Dynamics 365 for Customer Service.
You need to document the case resolution process.
How are each of the cases resolved? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hubuse


NEW QUESTION # 320
A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis.
Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles.
You need to configure Dynamics 365 for Customer Service.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Navigate to the Knowledge Base Management Settings wizard. Then, navigate to Record types and select Root Cause Analysis.
  • B. In Solution Explorer, expand the Root Cause Analysis entity and select Forms. Edit the main form and configure a subgrid for knowledge articles.
  • C. In Solution Explorer, expand the Root Cause Analysis entity and select Forms. Edit the main form and configure a knowledge base search control.
  • D. In Solution Explorer, select the Root Cause Analysis entity and then select Knowledge management.
  • E. Add a lookup to the article entity.

Answer: A,C,D


NEW QUESTION # 321
......

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